General terms and conditions of sale of the products sold on the website hotel-bleu.com
Last updated: February 21 2018

The present conditions govern the sales by Hotel Bleu, having its registered office at 28,rue de Saint Quentin 75010 Paris, shirts and other items sold under the brand name Hotel Bleu.

They are concluded between the Company and any non-commercial individual wishing to make a purchase on the website hotel-bleu.com.

These General Conditions exclusively govern your relationship with Hotel Bleu.

The Company reserves the right to modify the General Conditions at any time. They will then be applicable as soon as they are posted online.

 

Article 1 - Products

The products governed by these General Conditions are those which appear on the Website and which are indicated as sold and sent by the Company. They are offered within the limits of available stocks.

The essential features of the Products are described and presented as accurately as possible.

 

Article 2 - Price

The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of order to a country other than metropolitan France you are the importer of the product concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not the responsibility of Hotel Bleu. They will be at your expense and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to inquire about these aspects with your local authorities.

All orders regardless of their origins are payable in euros.

If one or more taxes or contributions, including environmental, were to be created or modified, this change may be reflected in the selling price of the Products on the Website and on the various sales documents or information.

The Company reserves the right to modify its prices at any time, but the Products will be invoiced on the basis of the tariff in force at the time of the validation of the order and subject to availability.

However, a price cannot be changed once your order has been validated. However, in the event of a price error (price obviously paltry compared to the actual value of the Product), the validated order may be canceled by the Company. This measure remains exceptional.

The products remain the property of the Company until full payment of the price.

Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you.

 

Article 3 - Orders

You can place an order on the website: alexandragolovanoff.com.

The contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.

The Company reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problems, or in case of difficulty concerning the order received.

Any order implies acceptance of prices and descriptions of Products available for sale.

The Company will acknowledge receipt of your order upon validation by sending you an email in which you will find a link to these Terms and Conditions.

In certain cases, notably for non-payment, wrong address or any other problem related to your account, the Company reserves the right to block your order until the problem is solved.

In case of unavailability of a product ordered, you will be informed by email. The cancellation of the order of this Product and its possible refund will then be made, the rest of the order remaining firm and final.

Any order placed on the website alexandragolovanoff.com assumes the adhesion to these Terms and Conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve.

For any question relating to the follow-up of an order, you can consult your account on the website or send an email to the address: contact@hotel-bleu.com.

 

Article 4 - Payment

The fact of validating your order implies for you the obligation to pay the indicated price.

The payment of your purchases is made by bank card thanks to the secure system or thanks to the Paypal account of the site hotel-bleu.com.

The debit payment is only made when the order is shipped. In the case of split deliveries, only the products shipped are subject to payment.

 

Article 5- Availability

Our products are offered as long as they are visible on the website hotel-bleu.com and within the limits of available stocks. For non-stocked products, our offers are valid subject to availability at our suppliers.

In case of unavailability of product after placing your order, we will notify you by email. Your order will be automatically canceled and no bank debit will be made.

 

Article 6 – Returns

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a withdrawal period of 14 days from the receipt of your products without having to justify reasons or to pay a penalty for exercising your right of withdrawal.

Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage to the product on this occasion may be such as to defeat the right of withdrawal.

In cases where the delivery was free, the cost of return are subject to a participation fee of 20 euros in case of return of the product as part of the exercise of the right of withdrawal. These 20 euros will be deducted from the amount refunded.

In cases where the delivery was invoiced, a return fee of an equivalent amount will be charged and deducted from the refund.

In case of exchange of the product or in case of deteriorated or non-compliant product at the time of delivery, the return costs are free. You have 48 hours to report the non-compliance or defect of a product shipped and received. Proof of receipt is made by simply transmitting the tracking document issued by DHL or the carrier indicating that the reception of the Product has been recorded.

In case of exercise of the right of withdrawal, the Company will refund the sums paid, within 14 days of the notification of your request and via the same means of payment as used when ordering.

 

Article 7 - Delivery

The products are delivered to the delivery address indicated during the order process, within the time indicated on the order confirmation page.

In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you.

As required by law, in case of late delivery, you get the opportunity to cancel the order in the terms and conditions set out in Article L 138-2 of the Consumer Code. If meanwhile you receive the product we will issue a refund and transport costs under the conditions of Article L 138-3 of the Consumer Code.

Deliveries are made by La Poste, and Hotel Bleu cannot be held responsible for late delivery due exclusively to the unavailability of the customer after several appointments proposals.

Deliveries are offered in Metropolitan France as well as in some other EU countries. They are billed at the real price as fair as possible in other cases.

 

Article 8 - Personal data

The Company reserves the right to collect personal information and personal data about you. They are necessary to manage your order, as well as to improve the services and information we send you.

They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements.

In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.